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Free template ยท People and safety

New Team Member First-Week Checklist Template

Get every new starter to the same standard in their first five shifts, whichever store they join.

Who and whenStore manager, over the new starter's first five shifts
Serves the goalEvery new starter works to the standard by the end of week one
Counts towardCustomer service
Run this in RakuOps
13 checksTap a check to tick it off

1Before day one

  • Contract, right-to-work and bank details done
  • Uniform and name badge ready
  • Rota for the first two weeks shared

2Day one

  • Store tour: exits, first aid, washroom and staff area
  • Health and safety and food hygiene basics explained
  • Introduced to the team and a buddy for the week

3Shown, then watched

  • Opening checklist done alongside a shift lead
  • Watched doing three till transactions correctly
  • Shown the best-store photo for the display, and set it to match
  • Can show where allergen information is kept

4End of week one

  • Ready to work a shift on their ownRating 1 to 5
  • What still needs practiceNotes
  • Store managerSignature

In RakuOps, a check answered No, a reading outside its limits, or a photo that does not match your best store's opens a fix for that store, with an owner and a due date.

Why chains run this check

New starters learn the store they join, not the standard. If that store does things its own way, so will they, and the gap between stores grows with every hire.

This checklist trains by observation: each task is shown, then watched being done correctly. The sign-off says the person can work a shift on their own, not just that they attended.

How it runs at every store

  1. One standard. Send this checklist to every store, on a schedule, to whoever is on shift.
  2. Evidence back. Photos, readings and answers come back from the phone, timestamped and named.
  3. Problems become fixes. Anything that fails opens a fix for that store, due in hours, not at the next visit.
  4. Best against worst. The scorecard ranks your stores on it and shows which check the worst store misses.

Run it at one store tomorrow morning

Free for one store, with unlimited users and no card. The checklist arrives ready to run, exactly as it is on this page, and you can change any check.

Run this template free
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Frequently asked questions

Is this template free?

Yes. Print it, save it as a PDF, or tick it off on this page. To run it at every store, with photos, readings that open a fix when they are out of range, and a scorecard that ranks your stores, use it in RakuOps. The free plan covers one store, with unlimited users.

How long should onboarding a new store team member take?

Most chains aim for a new starter to work a shift on their own by the end of the first week. Tasks they cannot yet do go in the notes and get a second week.

Why watch tasks instead of just explaining them?

Explaining shows the person heard it. Watching shows they can do it. The sign-off is only worth something if it is based on watching.

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