RakuOps
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For retail and franchise chains

Make every store as good as your best one.

Your best store already shows what good looks like: every shelf full and faced, the prices right, the aisles clear before the doors open. RakuOps sends that standard to every store and franchise outlet, checks the photos and readings each one sends back, and shows you exactly where the others fall short.

Start free See how the gap closes
Free for your first store · No credit card · Staff never sign up

Customers judge your brand by the worst store they walk into, not the best.

Downtown, the best store: every shelf full and faced, aisle clear and bright Best store
Downtown98%
Every shelf full at opening
Airport, the worst store: the same kind of aisle with most shelves empty Worst store
Airport61%
Shelves empty at opening
37 ptsGap to close
Same standard, same week, two stores
How a gap gets closed: the Airport store
01Same standard sentTo every store
02Evidence comes backPhotos, from phone
03Gap flaggedWhich step, which days
04Action raisedA person and a date
05Next week's scoreDid the fix hold?

Built for retail and franchise chains, and every brand where each location has to feel the same

Retail chains Restaurant groups Gyms & studios Clinics Hotels
Best store vs worst store

Same brand, same week. Spot the difference.

Every chain has a store that gets it right and one that does not. RakuOps puts the photos side by side, so the gap is obvious and the fix has a name on it.

Best store: Smooth, full tubs in a gelato cabinetBest
Topped up and smoothed before opening
Worst store: Half-empty, scraped-down tubs in a gelato cabinetWorst
Tubs scraped low, never refilled

The ice cream display

Opening photoTemperature
Best store: A pastry case with every tray full and labelledBest
Every tray full and labelled
Worst store: A pastry case with half-empty shelves and gapsWorst
Gaps left on every shelf

The pastry case

Opening photoChecklist
Best store: Shelves of neatly folded, stacked shirtsBest
Folded, stacked and sized
Worst store: Shelves of clothes pulled apart and left unfoldedWorst
Stacks pulled apart, never refolded

The folded shelves

Floor walkSchedule
Best store: A bright, clean row of urinals and a dry floorBest
Checked and signed every two hours
Worst store: A grimy row of urinals with debris on the floorWorst
Not checked since yesterday

The customer restroom

Hourly roundSign-off
Best store: An empty, clean stainless steel sinkBest
Cleared and wiped before close
Worst store: A stainless steel sink with dirty dishes left in itWorst
Dishes left in overnight

The back-of-house sink

Closing photoChecklist
Best store: A row of closed bins against a wallBest
Lids shut, area swept
Worst store: Overflowing bins with bags spilling outWorst
Bins overflowing onto the pavement

The back door

Closing photoAction
Use cases

One standard, whatever your stores sell

The idea works anywhere your brand has more than one door: write down how your best store does it, send it to every store, and get the photo back.

A display cabinet full of gelato tubsIce cream & dessert

The display, every opening

Cabinet temperature in range, every flavour labelled and filled, the scoop station clean before the first customer.

TemperaturePhotoSign-off
A glass bakery case of breads and pastriesCafé & bakery

A fresh counter by 7 AM

Yesterday’s stock cleared, labels and allergen cards in place, and the counter photographed before the doors open.

PhotoAllergensChecklist
Neatly faced clothing rails in a storeFashion & apparel

The floor set to the brand guide

Window and tables match this month’s guide, rails faced and sized, fitting rooms checked through the day.

PhotoScheduleBrand guide
Shelves of fresh fruit in a grocery storeConvenience & grocery

Shelves full, chillers cold

Produce rotated, gaps filled, price tags right, and chiller readings logged three times a day.

ReadingsPhotoSchedule
A clean quick-service counter and kitchenQuick-service

Counter and kitchen, every shift

A hygiene round, the food-safety log and a clean-counter photo at every shift change.

Food safetyShiftSign-off
A store’s metal shutters closed for the nightEvery store

Locked up properly, every night

Shutters down, alarm set, cash counted, and the last photo taken before the manager leaves.

ClosingPhotoCash
How the gap closes

You already know which store is letting you down. Now you can see why, and fix it.

Reviews and the P&L tell you a store is slipping. They never tell you which standard got dropped, on which shift, by whom. So the fix is a store visit, a phone call, and a promise it will not happen again.

1

Send your best store’s standard everywhere

Write the opening routine, the display check or the cleaning round once. Every store runs the same version, so a change reaches all of them the same morning instead of twelve different WhatsApp groups.

2

See every store against it

Each step can ask for a photo, a short video, a reading or a signature, captured on the phone as the work happens. Every store is ranked on the same standard, and the same step from every store sits side by side.

3

Fix the worst store, and check it held

A missed step raises an action against a person and a date, closed with evidence too. Next week’s score shows whether the fix held or the same store slipped again.

app.rakuops.com · Evidence wall
Display cabinet · this morning Same step, 12 stores
The Downtown store’s display cabinet, every tub full
Downtown
08:47 · 3 photos
The City Mall store’s display cabinet
City Mall
08:52 · 2 photos
The Waterfront store’s display cabinet, one tub scraped low
Waterfront
10:58 · two hours after opening
A back-of-house kitchen, not the display cabinetAI FLAG
Airport
Photo shows the back counter, not the display
Ticked done at every store. Only the photos show which one actually did it.
One standard

Change it once. Every store has it tomorrow.

The way your best store opens should not live in its manager’s head. Write it down once, with the photo it needs and the reading it expects, and every other store follows exactly the same steps.

  • The same steps, in the same order, at every store
  • A photo, video or reading attached to the steps that matter
  • A sign-off when something is below standard, before it reaches a customer
app.rakuops.com · Templates
Opening standard Version 3 · 4 steps
Counter & display presentationStore manager · photo
Photo
Display cabinet temperatureTwo readings, −18 to −12 °C
Reading
Display cabinet photoEvery flavour labelled and filled
AI-checked
Below standard: manager sign-offIf any answer is no → add approval step
Logic
Sending toAll 12 storesDowntownCity Mall+10
Edited today. Every store runs version 3 from tomorrow’s opening.
Brand standards

Every store should look like your brand. Now you can see which ones do.

Run the same brand audit at every store: the display, the counter and menu board, the cones and toppings, the seating area. Each item is a photo scored against the standard, so you compare stores on evidence, not on the last time someone visited.

  • The same audit, item by item, at every store
  • A photo for every item, taken on the phone at the store
  • Every failed item becomes an action with a name and a date
app.rakuops.com · Audits
Brand standard audit · Waterfront 3 of 4 passed
Display cabinet at the Waterfront store
Display cabinetPass
Counter and menu board at the Waterfront store
Counter & menu boardPass
Cone dispenser at the Waterfront store
Cones & toppingsPass
Seating area at the Waterfront store, a bag and laptop left on a table
Seating areaBag and laptop left on a tableFail
Same four photos at every store. Open Downtown beside it to see what good looks like.
app.rakuops.com · Actions
Airport: cabinet out of range Closed
Raised automatically
Out of range 4 of 7 days on the opening standard
Assigned to the Airport store manager
Due Friday · nudged once
Closed with evidence
Engineer visit + 3 readings back in range
Display cabinet after the fixDisplay cabinet restocked after the fix−16 °CIn range
Watching next week's score
Flagged as a repeat if the same step slips again
61%
Airport, week 1
88%
Airport, week 2
Fixed, and it stays fixed

Every miss gets a name, a date and proof it was fixed.

The worst store does not improve because you asked nicely. It improves because the missed step became somebody’s job, with a deadline, and next week’s score shows whether it held.

  • A missed or failed step raises an action against a person and a date
  • It is closed with evidence, not a reply saying "done"
  • The same step slipping again at the same store shows up as a repeat, not a new surprise
Why your stores will actually do it

Everyone who does the work. Nobody who has to log in.

A standard only closes the gap if the person on shift completes it. Most tools charge for every person and make each one create an account. Your stores will not do that, so the work goes back to WhatsApp and paper.

  • They tap done on their phone. Send any step by email or link. No app to install.
  • You pay per store, not per person. Store staff, part-timers, temps, vendors and contractors cost nothing.
  • You still get the full record. Who did it, when, with the photos and readings attached.
Opened from a link · no login
Airport · Opening standard
Display cabinet photo
Step 3 of 5. Take a photo of the whole display, every flavour labelled.
Photo just taken of the display cabinet, every flavour labelledRetake
Mark as done
No app. No account. Recorded with your name and the time.
AI on every submission

Twelve stores send back hundreds of photos a week. AI reads every one.

Nobody has time to look at every answer from every store. RakuOps checks each submission against what the step asked for and tells you which ones do not hold up.

app.rakuops.com · Ask
Which stores logged a cabinet out of range this week?
2 of 12 stores. Everyone else stayed in range every day.
  • Airport4 of 7 days
  • Waterfront1 of 7 days
Open the 5 runsRaise an action

It checks the answers, not just collects them

A blank where a reading should be, a photo that does not show what it claims, a note that contradicts the checkbox above it: flagged when it is submitted, with the issue named, not found in an audit months later.

Ask across every store in plain language

Ask it the way you would ask an area manager, and get the answer with the runs attached, without building a report.

Describe your standard, get the checklist

Write what good looks like at your best store in a sentence and RakuOps drafts the steps, the form fields and the owners, ready to send to every other store.

Included on every plan, Free included. AI credits come with each plan, or bring your own OpenAI key.

Underneath

A full workflow engine, so the standard runs itself

You should not have to remind twelve stores to do the opening check. Everything below is on every plan.

Schedules & triggers

Every opening, every shift, every Monday. Runs start on their own, at every store, and each one is tracked.

Owners & nudges

Each step goes to the right person with a due date, and anything overdue is chased automatically. Nobody has to ask where things are.

Forms & approvals

Readings, photos, signatures and sign-offs, with steps held until someone has reviewed them.

Conditional logic

A "no" on the display check adds a manager sign-off. A temperature out of range adds a follow-up step. The right step appears at the right time.

Ready-made templates

Opening and closing, cleanliness, food safety and brand standard checks to start from, then make them yours.

A complete record

Every run keeps a timestamped trail of who did what, with the evidence attached. Integrations and an API when you need them.

Pricing

You pay for stores. Everything else is unlimited.

Every plan, including Free, has every feature, unlimited users, and free task completion for staff, contractors and vendors. Plans change on three things only: how many stores you run, how much photo and video you store, and how far back your history goes. Extra storage on Pro is $1 per GB per month. Annual billing gets you two months free.

Free
Try the standard at one store.
$0 / mo
  • 1 store
  • Unlimited users
  • 50 MB file storage
  • 14-day history
  • Every feature, including AI
Start free
Starter
For a brand with two or three stores.
$99 / mo
  • 3 stores
  • Unlimited users
  • 2 GB file storage
  • Unlimited history
  • Every feature, including AI
Start free trial
For 4 to 10 stores
Growth
For a group where the gap between stores starts to show.
$499 / mo
billed monthly · cancel anytime
  • 10 stores
  • Unlimited users
  • 5 GB file storage
  • Unlimited history
  • Every feature, including AI
Start free trial
Pro
For chains with more than ten stores.
$799 / mo
  • Unlimited stores
  • Unlimited users
  • 500 GB file storage
  • Unlimited history
  • Every feature, including AI
Start free trial
FAQ

Questions, answered

What is RakuOps?

RakuOps helps retail and franchise chains make every store as good as their best one. You write a standard once, every store runs the same version, the people doing the work send back photos and readings from their phone, and you see every store ranked against the standard so you know which one to fix and whether the fix held.

We only have two or three stores. Is it for us?

Yes. The gap between stores starts the day you open the second one, and it is easiest to close while you can still visit every store yourself. Starter covers three stores, and Free lets you try it at one first.

Does it work for franchise outlets?

Yes. Add each franchise outlet as a store. The people working there complete checks from a link on their phone, so franchisees have nothing to install or buy, and you see every outlet, company-run or franchised, on the same scorecard.

How is this different from a checklist app?

A checklist app tells you a check was done. RakuOps compares every store against the same standard, reads the evidence that came back, and shows you which store fell short, on which step, and whether it has improved since. The checklist is how the evidence arrives, not the point.

Do the people completing tasks need an account?

No. Send a step to anyone by email or link and they complete it from their phone, with no app to install. They are not counted as users and cost nothing on any plan, including Free. You still get the full record: who did it, when, with photos, video, readings and sign-offs.

How is this different from WhatsApp and a paper register?

A WhatsApp group has no record of what was skipped, and a register nobody reads proves nothing. RakuOps sends the check to the person who does it, records the answer with photos or video and a timestamp, chases anything overdue on its own, and puts every store on the same scorecard, without asking anyone to install or log into anything.

How fast can we start?

Today. Start free, pick a ready-made template like a store opening checklist or a food safety log, and send it to one store for tomorrow morning. Nobody at the store has to sign up for anything.

Start with your worst store.

Send tomorrow’s opening check to one store and see what comes back: photos, readings and a timestamp, from whoever opened up. Free, no credit card, and the person doing it never signs up.

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