Privacy Policy

Last updated: November 5, 2025

1. Introduction

Welcome to RakuOps, a product operated by Amra Ventures (“Company,” “we,” “our,” or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you access our website, platform, or related services (collectively, the “Services”).

By using our Services you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Services.

2. Information We Collect

We collect information to provide, improve, and secure the Services. This includes:

• Personal information: name, email, phone number, organization, billing address and other data you provide directly.
• Account information: username, hashed password, preferences, subscription plan and settings.
• Payment information: processed via third-party payment processors. We do not store full payment credentials on our servers.
• Usage & technical data: IP address, device identifiers, browser type and version, operating system, pages visited, actions taken, timestamps and error logs.
• Cookies & tracking: cookies and similar technologies used for authentication, preferences, analytics and advertising (where applicable).
• Support & communications: messages, attachments, and other communications you send to our support and sales teams.

3. How We Use Your Information

We use your information for purposes including:

• Provisioning, operating, and improving the Services
• Creating and managing accounts, authentication and fraud prevention
• Processing payments and billing
• Providing customer support and responding to requests
• Sending transactional communications (e.g., account notices, security alerts)
• With your consent, sending marketing or promotional communications
• Analyzing usage to monitor, maintain and improve security and performance
• Complying with legal obligations and enforcing our terms

4. Legal Basis for Processing (for EEA residents)

If you are located in the European Economic Area (EEA), we only process personal data where we have a legal basis to do so. Our legal bases include:

• Performance of a contract (e.g., to provide the Services you requested)
• Compliance with legal obligations
• Your consent where you have provided it (e.g., marketing emails)
• Legitimate interests pursued by us (e.g., improving services, fraud prevention) where such interests are not overridden by your rights

5. Data Retention & Security

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to provide the Services, or to comply with legal obligations. Retention periods vary by data type and purpose.

We implement appropriate technical and organizational measures to protect personal data against unauthorised access, disclosure, alteration and destruction. Measures include encryption in transit, access controls, auditing and secure development practices. However, no internet transmission or storage can be guaranteed 100% secure.

6. Cookies & Analytics

We use cookies, web beacons and similar technologies to operate the Services, remember preferences, personalize content, and analyze usage. You can manage cookie preferences through your browser or device settings. Disabling certain cookies may affect the functionality of the Services.

We may use analytics tools to understand how the Services are used. These tools collect information sent by your browser or device and may use cookies to collect standard internet log information and visitor behaviour information.

7. Data Sharing & Disclosure

We do not sell your personal information. We may disclose personal data to:

• Service providers: companies that provide services on our behalf (hosting, payments, analytics, email delivery, customer support).
• Legal authorities: to comply with laws, lawful requests, and legal process, or to protect the rights, property, or safety of the Company, our users, or the public.
• Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets; affected users will be notified where required by law.

8. International Data Transfers

Because our service providers and servers may be located in countries other than your country of residence, your personal data may be transferred internationally. Where we transfer data outside your jurisdiction, we will ensure appropriate safeguards are in place, such as standard contractual clauses or other legally recognized transfer mechanisms.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and obtain a copy of your personal data
• Request correction of inaccurate or incomplete data
• Request deletion or restriction of processing
• Object to processing based on legitimate interests
• Withdraw consent where processing is based on consent
• Data portability (receive your data in a structured, commonly used format)
• File a complaint with your local data protection authority

To exercise any of these rights, contact us at privacy@rakuops.com. We may request information to verify your identity before responding.

10. Data Protection Officer (DPO)

We have appointed a Data Protection Officer (DPO) to oversee our data protection programme and to ensure compliance with applicable privacy laws.

DPO Contact:
Email: privacy@rakuops.com
Postal address: Amra Ventures, Navi Mumbai, Maharashtra, India

You may contact the DPO for privacy-related requests, to raise concerns, or to request further information about our safeguards and practices.

11. Third-Party Services & Processors

We use third-party service providers to support and operate our Services. These providers may process personal data on our behalf. Below is a list of categories and common providers we use; this list may change over time and is provided for transparency.

Note: The above providers are examples of common processors we use. We will only share data necessary for the provider to perform its services and require them to maintain appropriate safeguards. If you would like a current and complete list of third-party processors or the data categories shared with a specific provider, contact privacy@rakuops.com.

12. Children’s Privacy

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under the applicable minimum age. If you are a parent or guardian and believe we have collected personal data from a child, contact us and we will take steps to remove it.

13. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of individuals, we will notify affected individuals and any applicable supervisory authorities in accordance with legal requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, provide notice by email or through the Services. Your continued use of the Services after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us for support at support@rakuops.com.

This policy is intended to provide a clear, practical summary of how we handle personal data. It does not create any contractual rights beyond those in our Terms of Service.