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Free template · Head office and area managers

Fix Follow-Up (Corrective Action) Template Template

Every problem found at a store needs an owner, a date and proof it was fixed. This template makes sure it gets all three.

Who and whenWhoever owns the fix, until it is closed
Serves the goalProblems found at a store stay fixed
Counts towardStore presentation
Run this in RakuOps
10 checks · 2 photosTap a check to tick it off

1What was found

  • What went wrongWrite in
  • Photo of the problemPhoto
  • Found onDate

2Cause and fix

  • Why it happenedWrite in
  • What will fix itWrite in
  • OwnerWrite in
  • Fix due byDate

3Close

  • Photo showing it is fixedPhoto
  • Checked again on the next visit or run, and still fixed
  • Closed bySignature

In RakuOps, a check answered No, a reading outside its limits, or a photo that does not match your best store's opens a fix for that store, with an owner and a due date.

Why chains run this check

Problems found on a visit or a checklist often get fixed once and come back, because nobody asked why they happened or checked again later.

This template asks for the cause, a dated fix with an owner, a photo before and after, and a check on the next visit. In RakuOps a failed check opens one of these automatically.

How it runs at every store

  1. One standard. Send this checklist to every store, on a schedule, to whoever is on shift.
  2. Evidence back. Photos, readings and answers come back from the phone, timestamped and named.
  3. Problems become fixes. Anything that fails opens a fix for that store, due in hours, not at the next visit.
  4. Best against worst. The scorecard ranks your stores on it and shows which check the worst store misses.

Run it at one store tomorrow morning

Free for one store, with unlimited users and no card. The checklist arrives ready to run, exactly as it is on this page, and you can change any check.

Run this template free
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Frequently asked questions

Is this template free?

Yes. Print it, save it as a PDF, or tick it off on this page. To run it at every store, with photos, readings that open a fix when they are out of range, and a scorecard that ranks your stores, use it in RakuOps. The free plan covers one store, with unlimited users.

What is a corrective action?

The fix for a problem found at a store, recorded with its cause, an owner, a due date and proof that it worked. It is how a one-off fix becomes a lasting one.

When should a fix be closed?

When there is proof it is fixed, and ideally after the next check confirms it held. Closing on the day of the fix hides the problems that come back.

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